Privacy policy

Who runs this site

Sunshine Coast Tree Removal runs this website. We are not the business that does the work. Our part is taking enquiries here and putting them in front of a local tree contractor who quotes the job and carries it out.

This page says what happens to the details you send us. It is written so you can read it without a lawyer.

What reaches us

A form enquiry has two parts. The first is what you type: your name, your phone number, your suburb, a short description of the job and your email address, if you give one.

The second is what the site records by itself: which page you sent the form from, the address of the page that sent you here, the kind of browser you used, the country your connection resolves to, a one way scrambled version of your network address, the exact wording of the consent line you agreed to, the result of our automatic spam checks and how your visit to this site began, as the cookie described below records it. The scrambling of your network address is one way and cannot be undone, and it exists to keep automated submissions out.

A phone call leaves less behind. Twilio connects calls to 0495 105 544 and logs the number you are calling from and the time and length of the call, with no number at all if yours is withheld. The call is not recorded.

Where your details go

Every enquiry sent through this site is handed to the local tree contractor we arrange this work with, who rings you back to talk about the job. The one exception is an enquiry our spam checks hold back. It is not passed on straight away, and it is passed on only if we look at it and find it is real, so if you have not heard back, call 0495 105 544.

We are paid by the local tree contractor we arrange this work with for making the introduction. That is said here rather than buried somewhere, because it is the reason the site exists.

Apart from the services that store and deliver them for us, named below, your details go nowhere else. They are not sold, not rented out to a list, and not shared with any other business.

What you are agreeing to

Sending the form is how you agree to that. We hold your details only to deal with your enquiry.

You can change your mind. Use the contact at the bottom of this page and we will delete what we hold. Ask the local tree contractor we arrange this work with as well, because from the moment we pass the enquiry on they hold their own copy and we cannot delete theirs for you.

If you would rather your details were not passed on, do not send the form.

How long it stays

An enquiry lives for 12 months and is then deleted, including one our spam checks held back.

So is the email we were sent about it.

If you want it gone before that, say so and it goes. No reason needed.

Either way, a deleted enquiry lingers for a while in backups and logs. Cloudflare keeps a backup of the database for 7 days and Resend keeps its email log for 30 days. Twilio keeps its own records of calls, under its own policy.

How we know where enquiries come from

When you first open this site, it saves a small file on your device called a cookie. It holds the first page you opened here, the name of the website that sent you if your browser passes that on, any campaign tag in the link you followed, and when you arrived. It holds nothing about who you are, and only this site can read it.

If you send the form, those details are stored with your enquiry so we can see which websites and searches bring in work, and the cookie is then deleted. If you never send it, the cookie deletes itself after 30 days and nothing from it is kept. It is never used for advertising. You can block or delete it in your browser settings, and the site and the form work the same without it.

How we measure the site

Cloudflare Web Analytics tells us which pages people open, which page or site sent them here, and how fast each page loads. It stores nothing on your device, and nothing it records identifies you.

We read the totals and nothing else, and they are never used for advertising.

Getting a copy or a correction

A copy of what we hold, a correction to it, or its deletion: all three are a message to the contact at the bottom of this page.

We do not charge for any of them and we do not make you explain yourself.

Where it is kept

Enquiries are stored in a database run by Cloudflare. Only the people who need it to deal with your enquiry can get at it.

Cloudflare runs its network across many countries and we cannot promise your enquiry sits on a server in Australia. A phone call does not avoid that: calls to 0495 105 544 are connected through Twilio, a company in the United States.

To tell us an enquiry has arrived, the site sends us an email through Resend, and only an email. That company is in the United States, so your details pass through its systems there on the way to us. The email then sits in our email account with Google, a company in the United States.

If something goes wrong

Come to us first and we will look at it properly. Ring 0495 105 544. We reply in writing and we try to do it within a month.

You can also go to the Office of the Australian Information Commissioner, which deals with privacy complaints about Australian businesses, and you can do that whether or not we agree with you.

Updates

Any change to what we do with enquiries is written into this page and the date at the top changes. The consent wording stored with your enquiry is the wording you actually saw, so an update here does not rewrite what you agreed to.